This Privacy Policy sets out how Tilla collects, uses and protects any information that you provide when using this website. Tilla is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using our Website, you can be assured that it will only be used in accordance with this Privacy Policy. By visiting our Website to purchase from Tilla, you are consenting to the terms set out in this Privacy Policy and the Tilla Terms & Conditions.

If you are under the age of 18, please obtain your parent’s or guardian’s consent before providing Tilla with any personal information.

Tilla may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2023 and shall be interpreted in all respects in accordance with the laws of Victoria, Australia.

This Privacy Policy is consistent with the Australian Privacy Principles of the Privacy Act 1988 (Cth) (Act). Please read our Privacy Policy so you understand our commitment to protecting the privacy of your information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

Personal Information

The term Personal Information has the same meaning in this Privacy Policy as it does in the Act. Personal Information generally includes any information that can be used to personally identify you.

What types of Personal Information do we collect?
Personal Information we collect from you will depend on how you use our Website, and whether you are a registered user or just a visitor to the website. In general, we may collect the following types of Personal Information from you:

• name;
• email address;
• postal address;
• telephone number(s);
• your country of residence;
• your age and gender;
• any other information necessary for us to provide the Tilla website to you.

We may also collect Personal Information you provide directly to us when you contact us, register to use our Website, participate in surveys and questionnaires and from other information you upload via the website from time to time.
If you wish to become a registered user of our Website, we may collect from you information about you or relating to you when you use our Website, such as when:

• you sign-up to receive our newsletter or other email notification services;
• you communicate with us via telephone, SMS, email or via social media (including by submitting a query through our website via our “Contact” webpages);
• you visit web pages associated with the Tilla website; and
• you conduct activities connected with your use of the Tilla website.

We may ask you to provide Personal Information including your name, email address, age and gender, questions and answers to security questions and other information that enables us to provide you with an online profile and to verify your identity when using our Website.
To facilitate payment for any of the Tilla website, we may also require Personal Information, including a credit card number and expiry date, debit card number and expiry date, verification number(s) and billing information.

What happens if you wish to be anonymous or use a pseudonym?
You may be able to visit our Website and deal with us anonymously or by using a pseudonym. However, we need certain Personal Information to be able to provide you with the services, products or information you seek. If you do not provide us with certain required information, we may not be able to give you access to those services or products or provide you with information you are seeking. For example, we may not be able to respond to your enquiry, enter you in a promotion or send you requested information or products you have purchased.

How do we use your Personal Information?
We use your Personal Information to provide you access to our Website.

We may use your Personal Information:

• to register you to use the Tilla website,
• to provide you with any other information or services you request and that we offer or provide,
• to manage the Tilla website (including your account) and provide you with support, as required,
• to process and obtain payment for any products through the Tilla website,
• to understand your needs and usage of the Tilla website both to improve the Tilla website and our marketing, as well as the way we do business with you,
• to contact you for direct marketing and promotional purposes, and
• to answer queries or resolve complaints.

We may send you electronic messages updating you about products, services, events and special offers. We will only send electronic messages of this type if you have consented to receive them, or it can be inferred from your existing relationship with us that there is a reasonable expectation of receiving those electronic messages. All electronic messages will identify us, and you can opt-out by unsubscribing to any of the emails we send.

How can you access your Personal Information?
You are entitled to know what Personal Information we hold about you. You are also entitled to update or correct your Personal Information.

If you request access to your Personal Information, we need to verify your identity. Your request will then be reviewed and provided to you within a reasonable time, usually within 30 days of receipt of your request.

We may charge a reasonable fee for providing access if a significant amount of time is required to locate your Personal Information or to collate or present it in an appropriate form. We will notify you in advance of any likely charges (or the basis for their calculation) for providing access to your Personal Information.

In rare circumstances, and only where it is permitted under the Act, we may not be able to provide you with access to your Personal Information. If we are unable to provide you with the requested access, we will state why this is so and consider whether the use of an intermediary would be appropriate to provide you with an explanation of our position.

If you would like to contact us in relation to your Personal Information, please do so by emailing: info@tillajewellery.com.au.

Personal Information and Third Parties

We treat all information we collect from you as strictly confidential, and only share with third parties as required to perform the Tilla website, or where you have given consent.

We may engage third parties to undertake some of our Website or related services such as hosting, archiving, data security, payment services and e-mail communications. We may provide those third parties with access to and use of your Personal Information for the sole purpose of them providing their services to us. We will use reasonable endeavours to ensure that those third parties only use your Personal Information for the specific purposes for which it is provided to them and consistently with this Privacy Policy.

We may disclose your Personal Information without notice or your consent:

• to our related companies,
• to our professional advisors,
• to third party service providers, for the reasons as set out above and on an as needed basis.
• if we sell or merge our business (or part of it) with another organisation or enter into a joint venture in connection with our business (or any part of it),
• to law enforcement authorities, if we suspect that an unlawful act is being committed or that such disclosure will prevent that unlawful act, or
• as otherwise required or authorised by law.

Apart from those disclosures, we will not give, sell, rent, loan or otherwise disclose any Personal Information to any third party, unless:

• you have authorised us to do so,
• we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or
• it is necessary to do so in order to protect and defend the rights or property of this website. For example, with your consent, we may disclose your Personal Information to a third-party vendor that we engage to mail survey results to you.

We may however share aggregated, non-personal information about website usage with unaffiliated third parties. This aggregated information does not contain any Personal Information about users of the website or the Platform Services.

Our relationships with third party service providers are governed by our contracts with them. If any third-party service provider to whom we disclose your Personal Information is located outside Australia, we will use our reasonable endeavours to negotiate service contracts with those providers that contain privacy and confidentiality provisions consistent with our obligations under the Act.

Other Information

We may also collect information from you that is not personal information because it does not identify you personally. We use this information to improve our own technical structure and performance and to determine which areas of the website are most popular.

This information is normally retained with your personal information and may include:

• your shopping preferences and a list of products and services you have purchased from the Tilla website. This may include your shopping history, product types, specifications, sizes, dimensions, colours, occasion date, or other attributes of products and services we have provided to you or may provide to you in the future;
• information we require to deliver, service or fulfil warranty obligations for products or services;
• your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
• information you provide to us via our customer service centre, website, social media, or directly to team members in relation to our products and services; and
• device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to interact with us through the Tilla website – www.tilla.com.au. This information may include session cookies, your device IMEI number, IP address or MAC address.

​‘Cookies’

‘Cookies’ are small data files sent by a website and stored on your computer’s hard drive when you visit a website. A cookie can contain certain information that the website uses to track the pages you have visited. The only Personal Information a cookie can contain is information you personally supply.

We may use temporary (session) cookies or permanent cookies when you access the Tilla website. This allows us to recognise your browser and track the web pages you have visited.

The Tilla website may use cookies to:

• place items in your shopping basket;
• keep track of your current order;
• help identify you as you move around the Tilla website; and
• provide site usage information which, together with purchasing information, will help us improve and develop the products and services we offer.

You can set up your browser so that it does not accept our cookies. You can also manually delete our cookies from your browser. However, these actions may stop you from accessing the full benefit of the Tilla website.

Security

We will take commercially reasonable and appropriate steps to ensure your Personal Information is protected from misuse, loss, unauthorised access, modification or disclosure.

Tilla takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and off line. For security reasons Tilla strongly recommend that you do not send credit card numbers by standard email and only use the secure facility provided on our website.

You should never reveal your password to third parties. If you lose control of your password, you may lose control over your Personal Information and may be liable for actions taken in your name by third parties using your password and/or Personal Information. We take no responsibility for loss caused in this way.

Although we do our best to protect any personal information which you submit, the internet is not completely secure and as such we cannot guarantee the security of your data submitted to Tilla through this website or any Application. Any transmission is at your own risk.

Links to other websites

The Tilla website may provide links or references to other third-party resources that are not subject to this Privacy Policy. You should review the privacy policy of every third-party resource accessed via links from our website and assess whether the policy is satisfactory to you before you use the linked website or resource. We are not responsible for any Personal Information you choose to disclose to a third-party website or resource linked to our website.

Payment card information

We engage secure third-party payment service providers identified on the website from time to time to process payments. Payments may be made by credit or debit cards as permitted by the Tilla website from time to time. We will not keep a record of your credit or debit card number for payments for the Tilla website made via the secure third-party payment service providers used by the Tilla website.

Complaints

If you are not satisfied with how we handle your Personal Information, you are entitled to lodge a complaint with the Federal Privacy Commissioner. Information regarding how to lodge a complaint is available from the Commissioner's website at www.privacy.gov.au or by ringing the Commissioner's information line on 1300 363 992. However, before investigating a complaint, the Commissioner is legally required to be satisfied that you have first expressed your concern to us to afford us an opportunity to resolve the complaint directly, unless it is inappropriate for you to do so. You may lodge a complaint by emailing us directly at info@tillajewellery.com.au. We will inform you who will handle your complaint and you may contact us to enquire about the progress of the complaint at any time.

Contact

You can contact us in relation to the Tilla website or this Privacy Policy via:

Email: info@tillajewellery.com.au

We may retain records of your communications with us for the purposes of contacting you and for our internal purposes.