Shipping & Returns
Delivery & Shipping
All orders are dispatched from Melbourne, Australia.
Please allow 1- 3 business days for processing.
Please note that during sale periods, orders may take an additional 3-5 business days to arrive.
SHIPPING – AUSTRALIA ONLY
Standard
Free standard shipping for orders over $100
Flat rate of $9.95 for all orders under $200
Express
Flat rate of $14.95 for all orders
SHIPPING - OTHER
For New Zealand and other International orders, shipping costs will be calculated at checkout based on your location.
DELIVERY
The estimated shipping time for your order will depend on which shipping option you have selected and where it is being shipped to.
Australia
Australia Post Standard eParcel
2-4 business days (Victoria)
7-10 business days (other States)
Australia Post Express eParcel
1-2 business days (Victoria)
3-5 business days (other States)
New Zealand
Australia Post
3-5 Business Days
International
Australia Post
7-14 business days
Once your order has been shipped, you will receive a shipping notification via email with tracking details.
If you have any further questions, please email us at info@tillajewllery.com.au.
Returns & Exchanges
We want your shopping experience to be as enjoyable as possible, so if you are not completely satisfied with your item/s, we will happily offer an exchange or credit note on your purchase. However, this does exclude earrings, we cannot accept returns for hygienic reasons. Please also note that we do not offer any exchanges, refunds or credit notes on discounted items and custom pieces.
RETURNS
Items must be returned unworn, in their original packaging, with all tags, cards and boxes/pouches included. Returns that are received in an unsatisfactory condition or lost in the mail (please ensure you get a tracking number) will not be accepted and Tilla reserves the right to refuse a return, if items are not in original condition.
EXCHANGES
If you wish to exchange your purchase for another item, please clearly specify this on the returns/exchanges form and include a prepaid satchel with the items and all relevant boxes/pouches and tags. Once we receive your items, please allow up to 5 business days for your exchange to be processed.
RETURNS & EXCHANGES PROCESS
We offer returns and exchanges for a change of mind within 30 days from the date of the receipt.
Please email us at info@tillajewellery.com.au with your order number to arrange a return or exchange.